CARE
MACADAM® jewelry is test-worn throughout the creation phase and is intended for everyday wear, unless otherwise specified.
However, some precautions will lengthen its life to last for generations. The creation of precious heirlooms requires care and attention. We are proud to participate in the thrill of building your own unique collection and believe that quality craftsmanship, if properly cared for, will stand the test of time.
CARING FOR YOUR MACADAM PIECE
GENERAL GUIDELINES
To care for your pieces, please consider the following guidelines. Above all else, avoid impact and chemicals including, household chemicals, beauty products and perfumes and avoid sudden changes in temperatures. We recommend you remove your jewelry and place it its pouch or box prior to:
Household chores, such as gardening and cleaning. Exercising or swimming in pools or the ocean. Showering or bathing. Remove rings if cooking. Sleeping, for comfort.
DIAMONDS
Soak for a few minutes in warm soapy water (handwashing dish detergent works beautifully to remove any grease).
Rinse thoroughly.
Use a very soft toothbrush to remove residue, if needed. Be gentle if brushing so as to not scratch any metal.
(Always completely close the sink drain prior to cleaning your jewelry).
STONES
Do not soak Emeralds in soapy water. Use only a soft cloth and room temperature water to avoid thermal shock. With all stones, avoid ultrasonic cleaning.
It is a normal part of a jewelry piece's life for stones to start moving slightly in their setting at some point. Do not panic, we can always tighten a setting but do not wait until it is too late and check your stones preiodically to ensure they are not moving, especially for pieces worn with regularity.
REPAIRS AND SIZING
GENERAL
Contact us at info@voilamacadam.com with any repair and re-sizing questions or inquiries. Once the repair or re-sizing is confirmed possible (please note, not all designs are sizable, and excessive damage to a piece may render it unrepairable), you will receive a quote for approval before proceeding.
MACADAM jewelry shall be repaired exclusively by the MACADAM workshops. We will not accept for repair any MACADAM jewelry that has previously been repaired elsewhere.
SHIPPING
Domestic Shipping: Insured return shipping cost will be included in your final invoice.
International shipping: Insured return shipping will be included in your final invoice along with any import duties. MACADAM is not responsible for any import duties due to repairs or re-sizing (inbound or outbound).
For more information regarding care and re-sizing, please email us at info@voilamacadam.com